Intelligent Interfaces: Designing AI experiences, behavioural systems and product decisions

Most AI design conversations focus on the model. This book focuses on something harder: what does a person need to see, understand, and act on when a system is making decisions on their behalf? That gap, between what an agent does and what a person can actually follow, is where the real design work happens. The chapters draw on product decisions I have worked through, recurring tensions that appear across teams, and the questions that tend to get skipped when the demo goes well.

Topics include:

✦ AI UX and behavioural systems.

✦ Invisible friction in agentic interactions.

✦ Automation boundaries and trust.

✦ Human oversight in AI-driven decisions: when an agent acts, and when it should ask.

✦ Decision-making in AI-driven products.

✦ Multi-step coordination: making agent logic visible to the people it affects.

✦ Designing AI experiences with clearer limits.


Building something people can trust requires understanding why trust breaks. That is what this book is about. Interested?

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